Delivery and Returns

Delivery

What types of delivery are offered?

Your order will be delivered with standard shipping.  

Do you also accept orders placed from other countries?

We only accept orders from Australia.

What are the applicable shipping fees?

Your applicable shipping fees will be shown at check-out on the website and in our order confirmation. Complimentary shipping will be provided for Orders over $200. A standard shipping fee of $15 will apply to Orders up to $200. 

What carrier is used to deliver my order?

Your order will be delivered by Australia Post or a courier.

When will my order be processed?

We try to dispatch all orders received through our Website within 2 business days (Monday to Friday, excluding public holidays in Sydney). Processing may take longer during certain times of the year, such as prior to Christmas. We do not have any control over delivery times once orders have been dispatched from our warehouse.

When will I receive my order?

For standard shipping, delivery to addresses in metropolitan areas can be expected within 2-5 business days for NSW/ACT, within 3-6 business days for QLD/VIC/SA and within 4-7 business days for TAS/WA/NT. We cannot guarantee delivery times and any representations made regarding delivery times are estimates only and actual delivery times may be subject to delays resulting from transit and matters outside of our control for which we are not responsible. For example, delivery will be delayed where Products are shipped from an overseas location.

How can I check my order or delivery status?

You will be provided with a tracking number by email in our Dispatch Confirmation so that you can track the delivery of your Order. If you require further assistance in regards to your order, please send us an email through the 'Contact Us' page of our website.

Returns

Can I exchange or return products?

If you have changed your mind about products that you have purchased or if you made an error when ordering online, we may offer you an exchange or refund provided that: (a) the exchange or refund is made within 30 days of purchase; (b) you are able to provide satisfactory proof of purchase; and (c)the products are in saleable condition, that is they are unused with all original packaging or tags. If the products supplied to you do not comply with a consumer guarantee, please contact us as soon as possible using the contact form on the ‘Contact Us’ page of the website and provide us with suitable proof of purchase.

What does it cost to send products back?

It doesn't cost anything to return items. If you're not satisfied with your order, you can send it back at no charge. We will pay for the reasonable costs of any return postage. After using the contact form on the 'Contact Us' page of the webiste, you will receive a return label and instructions on how to process your return via email. 

How long does it take to process my returned goods?

It takes approximately 2-7 business days for the package to reach our warehouse. We then need up to another 48 hours to process your returns. At peak times we may need longer than 48 hours.

When will I be refunded?

We will usually refund any money by using the same method originally used by you to pay for your purchase. Please allow up to 14 business days to receive your refund.

Can I exchange or return products at an Official Porsche Centre near me?

Official Porsche Centres are unable to process returns or provide refunds or credits for items purchased on the Website.